"We offer seamless, transparent IT solutions to businesses, organizations, and individuals, leveraging our expertise to deliver scalable, multifaceted solutions"
Discover the Tech Services
that make our IT Solutions stand out
Computer Hardware-Related Support
- Assembling and Disassembling, Building and upgrading PCs.
- Identifying faulty components and replacing or repairing them.
- Setting up printers, scanners, and other external devices.
- Performing regular maintenance to ensure hardware longevity.
Computer Software-Related Support
- Installing and Configuring Operating Systems including Windows, macOS, Linux, etc.
- Installing and Updating Software, applications and ensuring they are up-to-date.
- Diagnosing and Resolving Software Issues and conflicts.
- Scanning for and removing malicious software.
- Installing and configuring Office applications.
Computer Network-Related Support
- Setting Up and Configuring Networks.
- Identifying and resolving connectivity problems
- Implementing and managing security measures to protect network integrity.
- Network troubleshooting and issuing valid resolutions.
- Installing, configuring, and managing server systems.
Computer User Support
- Assisting users with technical issues via phone, email, or in person.
- Teaching users how to use systems and software efficiently.
- Setting up user profiles and managing permissions.
- Helping users back up data and recover lost information.
Other Specialized Support
- Evaluating and integrating new tech solutions into the existing setup.
- Making sure systems adhere to industry regulations and standards.
- Enhancing the efficiency and speed of computing systems.
Technical Support L3
- Conduct in-depth analysis and resolution of complex hardware, software, and network issues.
- Participate in planning and implementing new IT systems and infrastructure projects.
- including custom configurations and integrations
- Work on finding long-term solutions to recurring issues and implementing changes to prevent these problems.
- Use specialized tools to monitor system performance, security, and availability.
- Manage high-severity incidents, leading the resolution efforts and coordinating with multiple teams.
- Perform detailed root cause analysis for critical incidents, documenting findings and recommendations for preventative measures.
- Work on security protocols, including threat assessments, vulnerability management, and incident response.
- Collaborate with external vendors for advanced support services, ensuring optimal service delivery.
- Maintain detailed technical documentation and create reports on system performance, incidents, and improvement recommendations.
Technical Support Level 1
- Provide initial support to users by addressing their issues via phone, email, or live chat.
- Diagnose and resolve hardware, software, and network-related problems.
- Maintain records of customer interactions, issues, and the solutions provided in a ticketing system.
- Handle tasks related to user accounts, such as password resets, account creation, and access permissions.
- Monitor and manage organization’s IT infrastructure, identifying and addressing potential issues before they escalate.
- Assist with the installation, configuration, and updating of software applications.
- Provide users with instructions and support on how to use new hardware or software effectively.
- Identify issues that require higher-level support and escalate them appropriately while maintaining communication with the user.
Technical Support L2
- Diagnose and resolve more complex hardware, software, and network issues that Level 1 was unable to fix.
- Perform root cause analysis and determine solutions to prevent reoccurrence of known issues.
- Handle high-priority and VIP support tickets, providing timely and efficient solutions.
- Work closely with Level 3 support, engineers, and other IT staff to resolve issues and implement new solutions.
- Use monitoring tools to track and ensure performance and reliability of IT infrastructure.
- Provide guidance and support to Level 1 technicians, helping them develop their skills and knowledge base.
- Update and maintain detailed documentation of technical procedures, problem resolutions, and system configurations.
- Offer more in-depth support and training for end-users on specific applications or systems.
- Share valuable knowledge with Support colleagues.
- Provide input towards general process improvement.
- Investigate any identified issues with the implementation and then proactively drive resolution.
- When required, assist with testing of any platform configurations and provide accurate feedback on test outcomes.
- Maintain up to date product knowledge and awareness of new features.
- Willingness to work nightshift, weekends and/or public holidays (at a premium rate) on a rotational basis with other engineers.
- Design, engineer and support call center technology.
- Support existing server hardware and Network Hardware devices and applications.
"Get customized IT support tailored to your budget and specific needs. We offer specialized IT Support to companies"
"Devsoft is a software development and IT services department focused on providing high-quality custom software solutions and IT consulting. We aim to leverage the latest technologies and industry best practices to deliver innovative and reliable solutions that meet the unique needs of our clients".
Data and AI
- Data Collection and Cleaning, Data Analysis and Interpretation.
- Report Generation and Presentation,Predictive Modeling and Forecasting.
- Work cross-functional teams, IT professionals, and data scientists to achieve common objectives.
- Predictive Modeling and Forecasting.
- Integrate AI solutions with existing business systems to enhance functionality.
- Deploy AI models into production environments.
- Evaluate model performance using metrics such as accuracy, precision, and recall.
Software and Development Services
- Design, build, and implement bespoke software solutions tailored to the organization's specific needs.
- Ensure seamless integration of new software with existing systems and infrastructure.
- Analyze and improve existing codebases for better performance, security, and maintainability.
- Provide ongoing support, updates, and troubleshooting for software applications.
- Offer guidance on best practices, technology choices, and software development methodologies.
- Lead and manage software development projects, ensuring timely delivery and meeting project objectives.
- Implement automated solutions to streamline workflows and increase efficiency.
- Train in-house development teams on new technologies and development practices.
- Identify and address security vulnerabilities in software applications.
- Assist with planning and implementing scalable solutions to accommodate future growth.
Cloud and Infrastructure
- Design, deploy, and manage cloud infrastructures.
- Designing, managing, and optimizing cloud services for efficiency and cost-effectiveness.
- Develop and implement security protocols, policies. Detect, respond and mitigate.
- Design robust security architectures,Implement intrusion detection and prevention systems.
- Conduct penetration testing, ethical hacking and Develop incident response strategies.
- Design and deploy enterprise-grade network solutions, traffic policies and load balancing.
- Monitor and manage network performance, troubleshoot and resolve complex network issues.
- Collaborate with other IT staff for seamless integration.
- Deploying IT systems that meet organizational needs,Provide disaster recovery solutions.
- Design, implement, manage scalable databases and Implement backup and disaster recovery.
- Managing, optimizing, and securing databases, complex data migrations and integrations.
- Optimize database performance, ensuring data integrity and security.
- Manage and maintain physical and virtual servers and Deploy advanced server configurations.
- Ensure high availability and reliability of server resources, Optimize server performance.
- Creating automated solutions to boost productivity and reduce manual tasks.
- Hybrid planning, deployment, Migration and configuration.
Why trust Alercem?
We provide outstanding Tech support, flexibility and responsiveness to achieve unlimited customer satisfaction.
Consistently meeting client requirements, reducing complaints, and improving reliability.
Key To Seccess
Our success hinges on excellence in our commitments, quick responses to client orders, and possessing.
extensive knowledge of our products. We also focus on clear marketing positioning.
Core Value
Our core values include responsible corporate citizenship, unwavering quality
and building mutually beneficial relationships through honest communication.